Terms of Sale

Last updated: March 1, 2026

1. Products

SamSwell sells handcrafted premade and custom soaps. Colors, shapes, and scents may vary slightly from batch to batch.

2. Pricing and payment

Displayed prices are in Canadian dollars unless noted otherwise. Payments are securely processed by Stripe.

3. Custom orders

Custom orders are prepared according to customer selections. Once production has started, these orders may be non-refundable except in case of product defect.

4. Shipping and timelines

Timelines are estimates and may vary based on destination, period, and ingredient availability.

5. Returns and refunds

For quality issues, contact us at info@samswell.com. Returns are assessed case by case based on product type and applicable law.

6. Limitation of liability

Customers remain responsible for checking ingredients before use. In case of known allergy, stop use and consult a health professional.